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About Us Infusions Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us.
Our Contact details:
Infusions Ltd
3-4 Lundy Court,
Rougham Industrial Estate,
Bury St Edmunds,
Suffolk, IP30 9ND,
United Kingdom
Phone: 01359 272577
Fax: 01359 272588
Email: info@infusions4chefs.co.uk
VAT Registration Number: 799-531-764 |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept secure payment through Paypal from all major credit and debit cards, along with direct bank transfers. Alternatively, if you would prefer to pay by cheque, please post your cheque and order to: Infusions Ltd, 3-4 Lundy Court, Rougham Industrial Estate, Bury St Edmunds, Suffolk, IP30 9ND
Please be aware that we will not dispatch your order until your cheque has cleared.
- If the item is in stock, it will usually be delivered to you within 3-5 working days
- If an item is out of stock, we will advise you of the delay and when we expect your order to be back in stock. We do not take back orders without confirming with you first
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable |
Shipping And Handling Mainland UK
Our delivery charge within the mainland UK is £6.95 per order. Our aim is to send same or next day Mon - Fri on a before 3pm Mon - Fri delivery shedule
Should you require Saturday delivery, please check box Express Delivery, additional costs apply
Express delivery orders must be placed before noon for next day delivery
Northern Ireland, Scottish Highlands & Islands, Isle of Scilly, Channel Islands
£12.95 per order
Eire
£25 per order
International
Please contact us for prices and delivery times. |
Delivery Schedule If your goods are all in stock, standard delivery is usually received next day of placing your order Mon - Fri. Express delivery is usually received next day Saturday (if orders are placed before noon and express delivery is specified). International orders are generally received in under 10 days - please contact us to check your destination.
Theft.We accept no liability for a successfully completed delivery that you do not take possession of. We are delivering to an address NOT an individual. Therefore if our courier logs a consignment as having been delivered you must assume it has been stolen - either by the courier or by someone at your address. In these cases we will provide you all the help we can, but it is up to you to contact and deal with the Police.
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| Sole agents We are the sole importer for the Texturas range in the UK and Ireland. Due to this we are not able to sell these products Internationally. If you are interested in Texturas and live outside the UK and Ireland, please contact us for details of your nearest importer. All other items can be sold Internationally, please contact us for delivery rates and times |
| Tax Charges For orders made from the UK or the European Union, 15% VAT is added where applicable. |
Credit Card Security The security of your information, transactions, and money is the core of our business and our top priority.
PayPal automatically encrypts your confidential information in transits using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01359 272577 (International +44 1359 272577) or fax us on 01359 272588 or write to us at Infusions Ltd, 3-4 Lundy Court, Rougham Industrial Estate, Bury St Edmunds, Suffolk, IP30 9ND |
Privacy Policy infusions4chefs.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy Damaged Goods - On receiving your order if a product is faulty or damaged please contact us within 24 hours to arrange a replacement at web@infusions4chefs.co.uk
Undamaged Goods
- Products can be returned up to 30 days from purchase but must be returned unopened in their original packaging and in saleable condition.
- If you return goods which are not faulty, you are responsible for payment of P& P
- Your statutory rights are not affected.
Please note: we can only accept the return of opened items if they are faulty
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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